Returns & Exchanges

At Kaldi's Coffee, we want you to be fully satisfied with your brew. If your order doesn't meet your expectations, we offer returns or exchanges on non-perishable equipment within 30 days of purchase.

Return Process

• 1.
  Check Eligibility

  Ensure your item is a non-perishable product, such as brewing equipment or apparel, and is in its original, unused packaging.

• 2.
  Contact Support

  Email our roasting team at [email protected] with your order number and the reason for your return to receive a return authorization.

• 3.
  Package Your Item

  Securely pack the items in their original box and include the packing slip or a note with your order details to ensure faster processing.

• 4.
  Ship and Refund

  Ship the package to our St. Louis roasting facility; once received and inspected, we will issue a refund to your original payment method within 5-7 business days.